At Tenacity, we provide comprehensive IT solutions to small and mid-sized businesses throughout North Carolina. We pride ourselves on delivering reliable, proactive, and strategic support that helps our clients operate efficiently and securely. Our team is growing, and we are seeking a skilled, service-minded IT Support Technician to join us in our Raleigh office.
This full-time, on-site role is ideal for someone who thrives in a dynamic environment, is highly organized, and is passionate about delivering excellent technical support.

Position Overview:

The IT Support Technician will be responsible for resolving a wide range of hardware, software, and network-related issues across client environments. You will work closely with our clients and internal technical teams to diagnose and resolve problems, implement new systems, and support day-to-day IT operations.

This is a hands-on role that requires excellent problem-solving abilities, strong communication skills, and a solid technical foundation.

Responsibilities:

• Provide Level 1 and 2 technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Troubleshoot hardware and software issues in person, remotely, and via phone/email.
• Set up, configure, and maintain Windows workstations and common business applications.
• Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.
• Support client network infrastructure, including firewalls, routers, switches, and VPNs.
• Maintain accurate records in the help desk system, documenting all support activities and resolutions.
• Follow up with users to ensure full issue resolution and provide clear communication throughout the process.
• Escalate complex or unresolved issues to senior engineers or vendors as necessary.

Required Qualifications:

• Minimum of 2 years’ experience in an IT support, help desk, or desktop support role.
• Proficiency with Windows 10/11, Microsoft 365, and Active Directory.
• Basic understanding of TCP/IP, DNS, DHCP, and general networking principles.
• Familiarity with remote access and support tools (e.g., TeamViewer, RDP, AnyDesk).
• Strong interpersonal and customer service skills, with the ability to communicate technical issues clearly.
• Ability to lift and move IT hardware (up to 50 lbs) and work in various physical office settings.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology or a related field.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience with RMM and ticketing platforms (e.g., ConnectWise, Datto, or similar).
• Exposure to cybersecurity principles or endpoint protection tools.

Job Details:

• Location: Raleigh, NC (On-site required)
• Schedule: Monday to Friday, 8:30 AM – 5:30 PM
• Type: Full-time, W-2 employment
• Salary Range: $48,000 – $58,000 per year, depending on experience

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Certification and training reimbursement
• Opportunities for professional growth and advancement

How to Apply:

Submit your resume highlighting your relevant experience and interest in the position. Selected candidates will be contacted for an initial phone interview.